As a authorized operator in Italy, we obtain and manage personal and transactional data under strict legal obligations. This policy details exactly how long we hold different categories of information, the legal reasons behind those periods, and the security measures that shield your data at every stage. We regularly balance our duty to retain records for fraud prevention and financial audits with the privacy rights you possess under Italian data protection law and the GDPR. Our schedules receive regular reviews so we stay fully compliant.
Data Categories and Storage Durations
We categorize all user data into well-defined categories, each connected to a retention schedule that matches its function and legal context. That organized approach keeps us from retaining things forever. Every year our Data Protection Officer assesses these classifications and adjusts the timelines whenever new guidance comes from the Garante per la protezione dei dati personali. Below you’ll see how long each data type is kept in our live systems before being securely anonymised or erased. Archived backups operate on a ninety‑day cycle because of technical constraints.
Personal and Fiscal Records
Identity documents you provide during Know Your Customer checks, like passport scans, utility bills and tax ID numbers, are kept on file for ten years after you end your account, as anti‑money laundering law stipulates. Deposit and withdrawal logs, payment method tokens and wallet balance histories are kept for ten years from the date of each transaction, satisfying both AML requirements and Italian Civil Code limitation periods. We hold these records in encrypted, access‑restricted vaults and tamper‑proof ledgers. Once the retention deadline passes, we remove all personal identifiers permanently; statistical trends may still be applied but never in a way that links back to any individual.
Account Actions and Customer Support Interactions
In-depth reports of game sessions, bets placed, outcomes and session lengths are kept for five years after each gaming event, matching the statute of limitations for civil disputes. Customer service transcripts, email threads and call recordings stay for three years from your last interaction, covering the typical complaint‑handling window. After those periods, raw logs and case attachments get permanently deleted. Aggregated, anonymised datasets can be kept indefinitely for product improvement and service quality analysis. All of this data lives in case management systems with role‑based access restrictions.
Safe Gaming and Self‑Exclusion Data
Upon activating self‑exclusion, your identity data must be stored permanently in a locked‑down register to stop you from opening new accounts, a measure Italian gambling regulations explicitly permit. Other safer‑gambling markers, like expired voluntary deposit limits, are deleted two years after the limit lifts. We never use self‑exclusion register data for anything other than enforcing the exclusion. The register is completely walled off from marketing and operational systems, so it serves only its protective purpose.
Information Protection Throughout Storage
Retained data is secured with AES‑256 encryption at rest, TLS 1.3 protocols in transit and isolated virtual private clouds. Access requires multi‑factor authentication plus just‑in‑time privilege elevation that terminates on its own. Every access event is logged into an immutable audit trail. We run quarterly penetration tests through CREST‑certified firms and continuous vulnerability scans to keep our storage tight. Backups are encrypted and spread across Italian data centres, with strict controls that block accidental restoration of data past its deletion date. A dedicated lifecycle dashboard identifies every dataset as it nears expiration.
Access Governance and Workforce Training
Only employees whose roles demonstrably need access to retained personal data get permissions, and those permissions go through monthly recertification audits it-richroyal.it. Any access to dormant user records initiates a managerial review within one business day. Every staff member who handles personal data completes mandatory annual training on Italian data protection law and our internal retention policies, including hands‑on exercises on spotting valid erasure requests and telling the difference between data we must keep under a legal hold and data we can delete straight away.
Popular Queries
Can I request deletion of my data before the retention period ends?
Yes, you can file an erasure request any time. We promptly review every data category against its mandatory retention requirement. If there’s no legal hold, we delete it fast. Regarding items we must preserve, we confine them to storage‑only, explain the legal basis blocking instant erasure, and share the projected deletion date. Additionally, you can see all your data categories along with their planned deletion dates via your account dashboard. That partial approach respects your rights as far as Italian regulations allow.
What occurs with my data when I opt for permanent self‑exclusion?
When you register for permanent self‑exclusion, your identity data moves to a dedicated exclusion register that stays live indefinitely with tightly controlled access. This is a legal mandate designed to stop you from creating new accounts. Your gameplay and transaction history, on the other hand, still follow the standard retention schedules and get deleted once those periods run out. The self‑exclusion entry is isolated from all marketing and operational systems, thus it fulfills solely the protective purpose for which it was gathered. No marketing communications will be sent to you.
How do you handle data belonging to inactive accounts?
An account becomes inactive after twelve straight months with no login. At that point, we automatically switch off marketing communications and move the account to a dormant state with reduced processing. The underlying retention clocks keep ticking based on the original collection dates, not the inactivity date. That means data from an inactive account is still held for the full statutory period that applies to its category and then deleted according to our standard procedures. If you return following a lengthy hiatus, you might have to finish a fresh Know Your Customer assessment to re‑enable your account. Your data dashboard displays the current status continuously.
Affiliate Programme Data Retention
Affiliate partnership data, including contact information, payment information and commission transaction history, stays for the duration of the active relationship plus ten years after the partnership concludes. That stems from tax duties on commission payments, which require long‑term financial documentation. Affiliate performance metrics and combined referred-player data get anonymised after five years. We explicitly prohibit affiliates from separately gathering or keeping personal data about referred users; they receive only anonymized, aggregated summaries. Our affiliate agreements include audit rights to check adherence, and any infringement is grounds for prompt contract ending and commission loss.
Data Removal Procedures
When a information type hits the end of its scheduled retention, our automated lifecycle engine kicks off a safe removal process. First, the data gets logically removed from production databases. Next, physical storage blocks are rewritten with random data patterns to stop forensic recovery. Finally, a crypto-stamped record lands in a compliance ledger, giving auditable proof that deletion happened on time. Backup copies cycle every ninety days, so any deleted data is removed from all media within three months. When a litigation hold applies, we halt the deletion workflow only for the affected records, document the hold reason, and restart once the hold lifts.
User Rights and Retention Management
When you submit an erasure request, our system automatically checks each data category against its retention schedule. Anything past its mandatory window is erased without delay. For data still governed by a legal retention obligation, we lock it down right away so it’s removed from active use and stored only for compliance storage; we inform you which specific law is relevant and the date deletion becomes possible. Access requests are handled within thirty days and include a breakdown of what we hold, why, and the scheduled deletion date. If you dispute accuracy, we attach a note instead of modifying the original record, so the audit trail remains intact. Portability requests are processed in a structured, machine‑readable format even while data is still in its retention window.
Data Transfers Abroad and Storage Periods
Our core infrastructure sits in Italy and the larger European Economic Area. Some ancillary services, like fraud detection platforms and customer relationship tools, may pass limited personal data to countries beyond the EEA. In those cases, we ensure an adequacy decision exists or we put Standard Contractual Clauses in place together with a transfer impact assessment. The retention periods we apply to transferred data mirror those in this policy, and processors are contractually bound to delete or return data when the service ends. We keep a public register of sub‑processors, updated within fourteen days of any change, and we prefer vendors with Italian data centres. Geo‑fencing rules maintain Italian user data inside European boundaries, confirmed through yearly audits.
Policy Changes and Player Notification
We evaluate this Data Retention Policy every six months and whenever a major legal change affects Italian gambling operations. Minor clarifications are posted silently with a revised effective date. Material changes that modify retention periods, introduce new data categories or alter the legal basis for processing are communicated directly to you by email at least thirty days before they become effective. You’ll also find an in‑platform banner notification when you log in during the notice period. Historical versions are kept and available on request, each with a version number and a validity date range. If an earlier version gave a shorter retention period for certain data, we follow that promise for data collected under that version and apply new terms only going forward.
Regulatory Foundation for Record Keeping
Our data management policy is based on several regulatory requirements that apply to gambling operators serving the Italian market. Anti‑money laundering regulations from the Italian Financial Intelligence Unit oblige us to keep transaction records, identity verification documents and suspicious activity reports for a specific duration after the business relationship ends. Meanwhile, tax rules imposed by the Agenzia delle Entrate demand we preserve financial records that substantiate taxable gaming revenue and player winnings. These obligations it.wikipedia.org override any general right to erasure during the mandatory period. For operational data that doesn’t fall under a fixed legal window, we base our approach on legitimate interest assessments where a valid reason exists, and we allow an opt‑out unless a compelling legal obligation prevents it.
Retention Based on Consent
Marketing preferences, newsletter sign‑ups and the behavioural analytics used for personalised offers stay only with your explicit consent. You can withdraw consent anytime through your account dashboard; once you do, we halt that processing immediately and delete the connected profiles within thirty days. Data processed lawfully before withdrawal is separated from active systems to block further use, but it is not deleted retroactively. Consent records themselves repubblica.it are kept for six years as proof of compliance. We never employ this data for anything beyond the activity you agreed to.
